Hays Contact Centres - July 2010
Hotspots
Demand for Customer Service and Telesales staff is rising as many organisations increase headcount in these areas. Demand for Collections specialists and Account Managers for customer retention purposes also remains strong.
The coming quarter
Job numbers will rise, particularly for Collections and Telesales specialists following the last quarter, which generated a lot of movement in the market.
Candidate trends
The candidate market is still rich, although employers find that the same pool of candidates apply for each new role. High quality candidates, with a solid level of experience, do not remain in the job market for long.
